HBM Holdings

Network Engineer

US-MO-Ste. Genevieve
ID
2017-1721
# of Openings
1
Category
Information Technology

Overview

Responsible for supporting of all the Mississippi Lime computer networks, SAN’s, VMware, servers, desktops, security, helpdesk and telephone systems for all Mississippi Lime Locations. Network responsibilities include the installation and support\monitoring of LAN\WAN software (Switches, Routers, UPS’s, file and application servers etc.).

 

In addition the Network Engineer will be responsible for supporting all Mississippi Lime technology infrastructure. Primary focus will be installation and support/monitoring of LAN/WAN equipment, fiber, cabling and software at the Ste. Genevieve location. Additional technical responsibilities include servers (VMWare), storage (SAN), UPS, desktops, security and telephone systems for all Mississippi Lime Locations. Participate in Help Desk processes and lead Level 1 support resources to ensure timely and effective closure of support tickets.

Responsibilities

  • Be able to configure, maintain and support layer 2 and layer 3 switches and related hardware
  • Participate in Help Desk activities which include responding to all alerts
  • Participate in the Help Desk on-call rotation during and after business hours.
  • Manage integration of external Service Desk into support processes
  • Utilize standard systems and services to manage and resolve all support issues for Mississippi Lime
  • Service Desk Reporting on KPI’s
  • Regularly measure customer satisfaction levels and identify & implement steps to improve satisfaction levels.
  • Serve as liaison between the plants and Information Systems
  • Work closely with stakeholders to understand their needs and to communicate back to IT leadership. 
  • Assist with implementation and support of all information system projects
  • Plan, procure, install, and support all computer hardware, LAN and desktop software at assigned locations as directed by senior management.
  • Understand and be the lead support resource for Mississippi Lime engineering team with all networking and computer systems that Engineering team uses
  • Manage and monitor all installed systems and infrastructure
  • Ensure the highest levels of systems and infrastructure availability
  • Audit all device monitoring and backups for Mississippi Lime
  • Maintain an accurate on-site hardware and software inventory
  • Participate in the design of information and operational support systems
  • Liaise with vendors and other IT personnel for problem resolution
  • Document procedures and processes and consistently follow existing guidelines standard operating procedures.
  • Assist all users with problem resolution and software training.
  • Enforce all aspects of the company security policies within your control.
  • Ensure constant availability of technical resources
  • Provides coaching and direction to team members on technical solutions, customer service, etc

Qualifications

  • Minimum Education:  Bachelor’s Degree in Information Technology, Engineering or another related field
  • 7 years experience within a Infrastructure role within a manufacturing organization
  • Communicate with functional users as well as technical personnel, understand and assimilate a broad spectrum of computer related topics while serving as the SME in specific areas.
  • Significant expertise required regarding Cisco network equipment including switches, routers, firewalls and phones.
  • Knowledgeable about operating systems including Windows 7\10, Windows Server 2008\2012; infrastructure software including Citrix, Active Directory, Virtualization (VSphere), System Center, EMC\Tegile SAN and a understanding of Microsoft Exchange.
  • Learn new technology, respond decisively to emergencies and exercise sound judgment in problem solving.
  • An ability to think ahead and plan over a specific time span and prepare action plans to achieve results.
  • An ability to balance and achieve positive results in the areas of quality, productivity, and cost efficiency.
  • A team player with strong interpersonal and communication skills, the ability to manage multiple priorities and leadership experience and/or potential.

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